RETURNS & REFUNDS
Returns & Refunds
Your statutory rights under UK consumer law are not affected. For a change-of-mind cancellation, notify us within 14 days of receiving your piece, then return it within 14 days of notifying us. Business and returns address: The Ninth Edit, 43D Valeswood Road, Bromley, BR1 4RE.
Change-of-mind returns
For a normal change-of-mind return, you arrange and pay for the return postage. Please use a tracked and insured service suitable for the value of the item. Contact hello@theninthedit.co.uk for return instructions once customer inbox access is confirmed. A prepaid return label is not provided.
Faulty or not as described
Items that are faulty, damaged or not as described are handled separately, in line with your rights under UK consumer law, including return costs where the law requires.
Security return ribbon
Pieces are dispatched with their original sales labels and a numbered The Ninth Edit security return ribbon or tag attached. It is positioned so you can try the piece on while it remains attached. Please keep the ribbon and labels in place until you are sure you are keeping the item.
If the ribbon or labels are removed
If the ribbon or labels are removed and the item has been worn or handled beyond what is reasonably necessary to inspect it, we may deduct an amount from your refund reflecting the reduction in the item's value, based on the evidence and as permitted by law.
Inspection and refunds
Returned pieces are inspected on arrival. Refunds are made to the original payment method within 14 days of receiving the goods back or evidence they were sent back, whichever is earlier, subject to any lawful deduction. Your statutory rights are not affected.